Privacy Policy
We respect your privacy, protecting your privacy is important to us.
We hope this policy will help you understand how we collect, use and safeguard the personal information you provide to us.
First Hand Vintners - LANGHORNE CREEK PARTNERSHIP PTY LTD respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1. Collection of personal information
First Hand Vintners - LANGHORNE CREEK PARTNERSHIP PTY LTD will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
2. How we collect your personal information
Our website is intended for visitors aged 18 years and over, and we do not knowingly collect data relating to minors.
By subscribing to the Mailing List or Wine Club, you provide your contact details to receive communications about special offers, promotions, and information about special events from Firsthand Vintners until such time as you request us to stop. Should you wish to opt out at any time, let us know by phone or email. We will provide you with appropriate contact details every time we contact you.
3. Use of your personal information
Belvidere Winery - Langhorne Creek Premium Vineyards Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
We may contact you by a variety of measures including, but not limited to telephone, email, SMS, or mail.
4. Protecting your information
Any payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
5. Security of your personal information
First Hand Vintners - LANGHORNE CREEK PARTNERSHIP PTY LTD is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification, and disclosure.
The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 1/206 Greenhill Road, Eastwood, South Australia, 5063. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
7. Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
8. When you visit our website
When you come to our website (www.myfirsthandvintners.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
9.Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept Cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
10. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Firsthand Vintners - Langhorne Creek Premium Vineyards Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.